Consumer information for RYTHM digital services and distance contracts.

TRADER

Who you contract with.

• Tayyebialashti Yaser E.V. / RYTHM Company OS.
• Registered address: 1143 Budapest, Gizella út 35, Hungary.
• Hungarian tax number: 48332376-1-42.
• Individual entrepreneur registration number: 58642889.
• Consumer/legal email: legal@rythm-os.com.
• Support email: support@rythm-os.com.

BEFORE YOU ORDER

The checkout must show the essential contract information.

• Main characteristics and scope of the digital service or one-off AI meeting.
• Total price payable by the consumer, including applicable taxes and mandatory charges.
• Billing period, contract duration, renewal mechanics, minimum commitment and termination conditions where applicable.
• Accepted payment method and any geographic or technical restrictions.
• When access or performance begins.
• Withdrawal information and, where immediate performance is requested, the consequences for withdrawal rights.

ORDERING

An online order must clearly create a payment obligation.

• RYTHM will not treat a consumer checkout as complete unless the final ordering control states unambiguously that placing the order creates an obligation to pay.
• Directly before that control, the checkout must repeat the essential service, total price, duration and any minimum commitment.
• Payment integration remains disabled until the commercial price, VAT and invoicing configuration can populate those disclosures correctly.

CONTRACT CONFIRMATION

Keep the contract confirmation you receive.

• After a paid consumer contract is concluded, RYTHM must provide confirmation on a durable medium containing the applicable contractual information and any express request/acknowledgement concerning early performance or digital content.
• Keep order confirmations, invoices and withdrawal acknowledgements for your records.

14-DAY WITHDRAWAL

Eligible distance contracts normally carry a 14-day withdrawal period.

• For a service contract, the period generally starts when the contract is concluded.
• You may exercise the right without giving a reason unless a statutory exception applies.
• If you expressly ask for a paid service to start during the withdrawal period and later withdraw before full performance, you may owe a proportionate amount for what was supplied up to withdrawal where the legal conditions are met.
• Once a service has been fully performed after the required express request and acknowledgement, the statutory withdrawal right can be lost in the circumstances provided by law.
• For digital content supplied without a tangible medium, different statutory consent/acknowledgement rules can apply before the withdrawal right is lost.

Use the online withdrawal function →

REFUNDS

Eligible withdrawal refunds follow mandatory law.

• Where a refund is due following withdrawal, reimbursement is made without undue delay and, where the statutory rule applies, no later than 14 days after RYTHM is informed of the withdrawal.
• The original payment method is used unless the consumer expressly agrees otherwise and incurs no fee as a result.
• No contractual term on this site limits a refund or remedy that mandatory consumer law requires.

DIGITAL SERVICE CONFORMITY

Paid digital services must conform to the consumer contract.

• RYTHM must provide the contracted digital service without undue delay unless a different supply time is agreed.
• Necessary updates, including security updates, must be made available for the period required by applicable consumer law.
• If a digital service does not conform to the contract, statutory remedies can include bringing it into conformity, a proportionate price reduction, or termination where the legal conditions are met.
• On qualifying termination, non-personal content supplied or created by the consumer must be made available where required by law in a commonly used, machine-readable format.
• GDPR rights remain separate and continue to apply to personal data.

CHANGES TO DIGITAL SERVICES

Material changes are governed, not unlimited.

• For continuous digital services, changes beyond what is necessary to maintain conformity require a valid contractual basis and must respect mandatory consumer rules.
• Where applicable, consumers must receive clear information about material changes and available termination rights.
• RYTHM Public Beta wording does not override statutory consumer conformity rights.

COMPLAINTS

How to make a consumer complaint.

• Write to support@rythm-os.com or legal@rythm-os.com, or send a written complaint to 1143 Budapest, Gizella út 35, Hungary.
• Please include your name, contact email, order/contract reference, the issue, and the remedy you are requesting.
• Written consumer complaints are handled substantively in writing within the statutory deadline; under the current Hungarian baseline this is generally 30 days.
• If an electronic complaint form is introduced, receipt will be acknowledged electronically without delay as required by law.
• Complaint records and the substantive reply are retained for the legally required period.

ALTERNATIVE DISPUTE RESOLUTION

You may use the competent Hungarian conciliation body.

• Consumers may contact the conciliation body competent for their residence or stay where applicable.
• For Budapest, the Budapest Conciliation Board (Budapesti Békéltető Testület) is operated by the Budapest Chamber of Commerce and Industry.
• Seat: 1016 Budapest, Krisztina krt. 99.
• Postal address: 1253 Budapest, Pf. 10.
• Telephone: +36 1 488 2131.
• Email: bekelteto.testulet@bkik.hu.
• Consumers can also seek assistance from the competent consumer-protection authority. RYTHM does not direct consumers to the discontinued former EU ODR platform.