Get to the right recovery or support path without guessing.

ACCOUNT ACCESS

Sign-in and password recovery.

• Use Sign in for an existing Human CEO account.
• Use Forgot password if the password is unavailable.
• Always use the newest confirmation or recovery email; authentication links are single-use.
• Open a recovery link in the same browser where the reset request was started.

PRODUCT & COMMERCIAL

Choose the right product or deployment path.

• Use the Demo before creating a persistent organization.
• Use Pricing and Solution Finder to compare Ready, Custom, and Enterprise paths.
• Enterprise requirements are reviewed before deployment.
• Commercial activation remains controlled during the Paid Public Beta.

SUPPORT SCOPE

What the Public Beta support path covers.

• Account access and recovery guidance.
• Product defects, unexpected behavior, and documentation questions.
• Commercial activation and deployment questions.
• Security and privacy reports routed to the dedicated contacts.

RYTHM does not publish a guaranteed response or resolution SLA for the Public Beta. Enterprise support expectations must be agreed in the applicable order form or contract.

INCIDENT COMMUNICATION

How a reported issue is handled.

1. Check the public System Status page for the current Production readiness signal.
2. Report the affected page, approximate time, observed behavior, and safe reproduction steps.
3. RYTHM acknowledges and triages the report through the same contact thread when a reply is possible.
4. Material updates, required customer actions, and recovery status are communicated through that thread or the relevant customer contact.
5. When appropriate, a resolved report includes the known outcome and any follow-up action.

Do not include passwords, one-time links, tokens, API keys, or customer-confidential data that is not necessary to reproduce the issue.